5/7/2023 0 Comments Incoming call settingIf no other route is defined, voicemail will answer right away.Ĭurrently, the softphone extension has no awareness of what user is logged in to Phoneburner in the browser. When the extension is offline, we don't wait for the timeout. If the only other route is the extension, and the extension is not connected (signed in with softphone enabled), then voicemail will answer right away. When routing to voicemail is enabled, vPhone only routes to voicemail after the other routes have not answered the call (our time out is just a little less than 30 seconds, designed to time out before a normal phone will answer with voicemail). This cannot be disabled, as it ensures that the call is not routed to an external voicemail. When routing or forwarding to an existing number, vPhone will always ask the answerer to 'accept' the call. This means routing to one of those phone numbers with vPhone will effectively bypass the extension as the other system will always 'answer' first - even though it doesn't appear that way. Google Voice) also answer the phone immediately, but they play a ringing sound to the caller, and then route the call to the user's device. If the call is sent to voicemail on your forwarding line, that call is sent directly back to the voicemail in the vPhone and not to the phone line it was forwarded to. So if you have enabled routing to both extension and existing phone number, but your phone off, the extension will never ring because your phone's voicemail will pick up immediately. It is important to understand that an existing phone number, such as a cell, will likely answer the call first with a voicemail or unavailable message if the device is turned off.įor example, a cell phone that is busy (if you don't have call waiting) or off, it will answer immediately with the phone's voicemail. So, for example, if you enter your cell phone as the forwarding number and turn on forwarding, both your logged-in extension and the cell will ring at the same time. The first two are simultaneous, meaning if both are enabled both will ring at the same time, and the first one to answer will get the call. Incoming calls to a vPhone number can be routed 3 ways:
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